Google ContactCenter AI Platform CCAIP

AI-powered contact centre that takes your customer service to new levels

When customers and other stakeholders contact your company, they expect a professional and consistent approach, regardless of which part of the business they are in contact with and which channel they have chosen to communicate in. Google CCAIP is an AI-based contact centre and customer service platform that adapts communications to customer needs and behaviour. Automated processes free up resources so your agents can concentrate on solving complex customer cases and creating new business opportunities.

Online Partner is the first and only partner in Sweden to be a certified provider of Google CCAIP.