Support agreement for companies
Personal commitment and expert knowledge
We are experts in Google’s product tools and our support daily helps our customers get the best out of Google Workspace and Google. Through our support and its channels, we are always offered a personal contact as well as unique knowledge and experience of how you can best use Google Workspace. Our goal is to help you maximize the use of the features of your Google Workspace domain, and we’ll be there until you are satisfied.
End user support agreement
End User Support Agreements are aimed at companies that value end users in the Google Workspace domain having access to regular office hours, 9am – 5pm. We help with troubleshooting and provide information on how users themselves can remedy errors or perceived errors. We provide support for the productivity tools within Google Workspace and explain how they can and should be used.
Support matters are registered in our customer management system, Zendesk and we use telephone, chat and email in contact with end users. Within two office hours, the end user receives confirmation that we have received the support case and within eight office hours, troubleshooting begins.
End User Support Agreement is linked to the end user’s account in the Google Workspace domain and can only be used by the account holder.
Support agreement End user Mon-Fri 9-17
System Administrator Support Agreement
Aimed at a limited number of people within a company. We help with troubleshooting and provide information on how users themselves can remedy errors or perceived errors. We provide administrative support for the productivity tools within Google Workspace and explain how they can and should be used. This primarily applies to IT managers, employees in IT departments, as well as other people who have administrator privileges for the Google Workspace domain and Chrome devices. We provide qualified support in matters that are usually more time-consuming and knowledge-intensive than those we encounter from end users. Our support mainly includes the domain account’s organizational structure and settings for user accounts, groups, security, Chrome devices, mobile devices, and the Admin API.
We provide personal support during regular office hours 09:00 – 17:00. All matters are handled via our customer management system Zendesk by phone, chat or email. If necessary, we also make remote configurations in eg the domain and Chrome devices. Within two office hours, we confirm that the support case has been received by us and within eight office hours, troubleshooting begins. Price is per named administrator.
Support agreement System administrator Mon-Fri 9-17