Zendesk – Professional customer service for small and large companies

We are resellers of Zendesk’s Internet-based customer service and case management software. Zendesk makes it easy for your business to help your customers with their problems and issues via email, web, social media, mobile phone or chat. At the same time, Zendesk is the perfect tool for those customers who want to seek answers to their questions themselves. We help you get started and train the people who will take care of your customer service matters. We can also integrate Zendesk with your existing business system.

Advantages of Zendesk:

  • Handles support matters through all conceivable channels; email, web, social media, cell phone, video, chat
  • Low cost and high cost control
  • Simple administration
  • Get started quickly
  • Platform independent
  • Integration with other programs
  • Self-service function

Want to know more about Zendesk? Contact us at izabella@onlinepartner.se

3 ways to improve your customer service by using feedback

Feedback – confirms what you are doing well and identifies what you need to develop

Using feedback is a golden key to achieving as efficient and well-functioning customer service as possible. Both to set a good strategy and motivate the employees – but also to be able to get an overview of the customer service processes.

What do your customers really want from you and how can you give them the best service?

In this article, we tell you how feedback boosts your customer service and creates the conditions for your business to deliver a personal service to your customers, strengthen your employees and improve your customer service process.

Get access to the article "3 ways to use feedback" here: