Business Support Agreement
Personal commitment and expert knowledge.
We are experts in G Suite, and our support helps our customers get the most out of G Suite and Google. Through our support and its channels, we are always offered a personal contact in addition to unique knowledge and experience on how you can best use G Suite. Our goal is to help you maximize the use of the features of your G Suite domain, and we will not release the issue until you are satisfied.
Support agreement for your employees
The end-user support agreement is aimed at companies that value that the end-users in the G Suite domain have access to support during normal office hours, 09:00 – 17:00. We help with troubleshooting and provide information on how users themselves can remedy errors, we help you all the way. We provide support for the productivity tools in G Suite and explain how they can and should be used that is tailored to your business.
Support The case is registered in our customer administration system, Zendesk. We use telephone, chat and e-mail in contact with end users. Within two office hours, the end user receives confirmation that we have received the support case, and within eight office hours, we begin troubleshooting in consultation with your company.
The end user support agreement is linked to the end user’s account in the G Suite domain and can only be used by the account holder.
Support Support for employees. Mon-Fri 9-17
Price / user: 55 NOK / month
Support Agreement, system administrator in company
Aimed at a limited number of people in a company. These are primarily IT executives, IT staff, and other people who have administrator privileges for the G Suite domain and Chrome devices. We provide qualified support in cases that are usually more time-consuming and knowledge-intensive than those we encounter from end users. Our support mainly includes the domain structure of the domain account and settings for user accounts, groups, security, Chrome devices, mobile devices and Admin API.
We offer personal support during normal office hours 09:00 – 17:00. All cases are handled via our customer management system Zendesk by phone, chat or e-mail. If necessary, we also create external configurations in, for example, the domain and Chrome devices. Within two office hours, we confirm that the case has been received by us, and within eight office hours, troubleshooting begins in cooperation with you. The price is per named administrator.
Support Agreement System Administrator Mon-Fri 9-17
Price / user: 800 NOK / Month
Contact us today!
Want to know more about G Suite Support? You can reach us at info@onlinepartner.se or tel:
Online Partner – YOUR leading Google specialist
Online Partner is the Nordic region’s leading Google specialists. For over 10 years, we have been a certified partner of Google and have developed a solid – to the point of unique – expertise around Google’s work tools and cloud solutions. Online Partner works in the Google Cloud and Education business areas, which include G Suite, Chrome and Cloud Platform. Online Partners’ employees are continuously trained and certified in collaboration with Google to maintain the highest level of competence possible.
Our certifications include:
Google Certified Professional – Cloud Architect
Google Certified Associate – Google Workspace Administrator
Google Certified Educator 1 + 2
Google Certified Trainer
Google Certified Innovator
